Citizen’s Charter

Company’s Service
All services related to Non-Life Insurance

Laws and Acts
Company’s Act 2063; Insurance Act 2049; Insurance Rules and Regulations 2049; and other related Laws and Acts, including rules and regulations circulars issued by Beema Samiti


Documents required to issue Insurance Policy

All Insurance Policies Properly filled Proposal form, Photo, KYC form
Vehicle Insurance Vehicle Registration Booklet (Blue Book), renewal notice issued from previous insurance company (if any)
Marine Insurance Letter of Credit (L/C), Invoice, Proforma Invoice
Constructor’s All Risk Contract Document, Bill of Quantity (BOQ)
Travel Medical Insurance Copy of Passport, Citizenship
Other Insurances As required by the company


Time taken to issue Insurance policy

2 Working days at most after acquisition of all the required information and documents to issue Insurance Policy.

Fees to be paid by insured for Renewed or New Insurance policy
The total fee includes fees as declared in Insurance Policy/Tax Invoice, stamp fee and VAT

Renewal Notice
At the end of the one year Insurance period, the company issues Renewal Notice 4 weeks prior to the expire of Insurance.

Officers to receive underwriting related complaints
At The Company’s Head Office
Underwriting Department Or email at underwriting@nbinsurance.com.np

Where to Claim
Claim Department of the company’s head office or any branch offices. Or email at claim@nbinsurance.com.np

Time taken to complete claim process
Within 3 weeks after acquisition of Surveyor’s report or other related information and documents

Officers to receive Claim related complaints
At The Company’s Head Office
Mr. Ghaman Singh Tamang

Where to go for Share Related Jobs
All the jobs related to Share Registrar are done at the company’s head office and Global IME Capital, Kantipath, Kathmandu.

Quarterly Account Report
As supervised by Beema Samiti and Nepal Security Board, Account Report is published on Newspaper, Quarterly.

Officers to Receive Complaints
At The Company’s Head Office
First – Mr. Sharan Regmi (Assistant General manager)
Second – Mr. Yugesh Bhakta Bade Shrestha (Chief Executive Officer)